Jaautousa FAQs

In-stock orders placed before 4:30 PM CST, Monday through Friday, normally ship the same business day; about 98% of in-stock orders meet this cutoff. After shipment, UPS Ground transit averages 1–3 business days. Carrier delays, weather, destination and stock status can affect delivery. We do not ship to P.O. boxes or APO addresses. Shipping is available to all 50 U.S. states and Canada; Canadian duties, taxes and brokerage fees are the customer’s responsibility.

Contact Jaautousa within 30 days of receiving the item before shipping it back. Provide your order number, the product, the reason for return and photos when the item is damaged, defective or incorrect. Wait for the Return Merchandise Authorization (RMA) and return instructions. Do not install the item, and keep the original packaging, accessories and documentation. Eligible approved returns follow the current Refund Policy, including its return-shipping terms.

Before ordering, compare the listing with the vehicle year, make, model, engine, drivetrain and installation position. For trailer parts, also verify axle rating, spindle and bearing numbers, bolt pattern, brake size and hub dimensions. OEM and interchange numbers are references and should be checked together with physical specifications. Contact us before ordering if any detail is unclear.

Warranty coverage depends on the product and the terms shown on its listing. Stop using an item that appears defective and contact support with your order number, a description of the problem and clear photos or video when appropriate. We will review the claim and provide the next step. Approved claims may be resolved by replacement or refund under the applicable product and store policy.